Author Archives: Robert

After about four decades of working in two distinct careers, it’s time to retire. I’ve enjoyed my twenty-odd years working in the Computer Telephony Integration space, which has resonated with my fascination for communication modes. I got my start in … Continue reading →

Genesys Composer (the GUI used to write GVP voice applications and ORS-executed routing applications) is now formally an Eclipse plugin and offered in a version that will run on Macintosh. Given my Mac preference, I thought I’d give installing Composer on … Continue reading →