Robert Beard, Genesys Consultant

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Hello, my name is Robert Beard. I am a Genesys Consultant with over ten years of experience in the areas of:

• Installation, Configuration, Operation, and Troubleshooting of Genesys version 8.x Framework, Routing, Reporting and GVP solutions
• Development of Genesys IRD voice interaction routing strategies, and Composer-built SCXML routing applications
• Development of GVP IVR applications
• Use and Customization of CCPulse+ and CCAnalyzer real-time and historical solution reporting
• Pulse installation, configuration and customization
• InfoMart Deployment
• Historical Reporting Development using Genesys Interactive Insights, and Genesys Customer Experience Insights.
• GPlus Adapter installation

Thanks for visiting my website!